Online Course Home

[vc_row][vc_column][rev_slider alias=”our-services-3″][/vc_column][/vc_row][vc_row full_width=”stretch_row” el_class=”pd-top-100 sm-pd-top-80 xs-pd-top-60 pd-bottom-100 sm-pd-bottom-80 xs-pd-bottom-60″][vc_column][vc_row_inner equal_height=”yes” el_class=”elm-relative”][vc_column_inner el_class=”col-mb-12 mg-bottom-50 sm-mg-bottom-30″ width=”1/2″ offset=”vc_col-md-4 vc_col-xs-6″][g5plus_icon_box layout_style=”ib-left” icon_bg_style=”icon-bg-circle-fill-outline” icon_scheme_color=”icon-scheme-gray” icon_bg_size=”ib-medium” title=”Opening Question” description=”To enable you to reflect on your ability to utilise your opening ‘What Happened?’ question.” icon_font=”fa fa-comment”][/vc_column_inner][vc_column_inner el_class=”col-mb-12 mg-bottom-50 sm-mg-bottom-30″ width=”1/2″ offset=”vc_col-md-4 vc_col-xs-6″][g5plus_icon_box layout_style=”ib-left” icon_bg_style=”icon-bg-circle-fill-outline” icon_scheme_color=”icon-scheme-gray” icon_bg_size=”ib-medium” title=”Evasive Answer” description=”Confirm and clarify a situation/problem as you practice for the role play element of assessment.” icon_font=”arvo-bell”][/vc_column_inner][vc_column_inner el_class=”col-mb-12 mg-bottom-50 sm-mg-bottom-30″ width=”1/2″ offset=”vc_col-md-4 vc_col-xs-6″][g5plus_icon_box layout_style=”ib-left” icon_bg_style=”icon-bg-circle-fill-outline” icon_scheme_color=”icon-scheme-gray” icon_bg_size=”ib-medium” title=”Active Listening” description=”This builds upon the Module 1 and 2 Worksheets by adding the use of active listening.” icon_font=”fa fa-headphones”][/vc_column_inner][vc_column_inner el_class=”col-mb-12 xs-mg-bottom-30″ width=”1/2″ offset=”vc_col-md-4 vc_col-xs-6″][g5plus_icon_box layout_style=”ib-left” icon_bg_style=”icon-bg-circle-fill-outline” icon_scheme_color=”icon-scheme-gray” icon_bg_size=”ib-medium” title=”Unacceptable Behaviour” description=”Understand the Westshire Centre Equality Policy Statement and Standards of Performance and Ethics.” icon_font=”fa fa-lightbulb-o”][/vc_column_inner][vc_column_inner el_class=”col-mb-12 xs-mg-bottom-30″ width=”1/2″ offset=”vc_col-md-4 vc_col-xs-6″][g5plus_icon_box layout_style=”ib-left” icon_bg_style=”icon-bg-circle-fill-outline” icon_scheme_color=”icon-scheme-gray” icon_bg_size=”ib-medium” title=”Written Exercise” description=”Suggested template for the Written Exercise for completing an incident report.” icon_font=”arvo-book”][/vc_column_inner][vc_column_inner el_class=”col-mb-12 sm-mg-bottom-30″ width=”1/2″ offset=”vc_col-md-4 vc_col-xs-6″][g5plus_icon_box layout_style=”ib-left” icon_bg_style=”icon-bg-circle-fill-outline” icon_scheme_color=”icon-scheme-gray” icon_bg_size=”ib-medium” title=”Westshire Centre” description=”The five most important pieces of information in the Westshire Centre Welcome Pack.” icon_font=”fa fa-info-circle”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” el_class=”pd-top-50 pd-bottom-45 bg-accent”][vc_column][g5plus_cta button_title=”DOWNLOAD NOW” button_style=”outline” button_color=”white” button_scheme=”dark” button_size=”sm” button_block=”” button_add_icon=”” button_link=”url:%2Fwp-content%2Fuploads%2F2015%2F11%2FModule1_Worksheet-1.pdf|title:DOWNLOAD%20NOW|target:%20_blank|rel:nofollow”]

Module 1 Worksheet – Opening Question Exercise

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Module 2 Worksheet – Evasive Answer and Open Questions Exercise

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Module 3 Worksheet 1 – Active Listening Exercise

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Module 3 Worksheet 2 – Crafting a Response to Unacceptable Behaviour Exercise

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Module 4 Worksheet – Understanding Contents of Westshire Centre Welcome Pack Exercise

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Module 5 Worksheet – Challenging Unacceptable Behaviour Exercise

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Module 7a Worksheet – Template for Written Exercise with Guidance Notes

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Module 8 Worksheet – Example Interview Questions

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Role Play Preparation – Example Questions Worksheet – New

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Role Play Preparation – Example Solutions Worksheet – New

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Practice Role Play and Written Exercises

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